FAQ

Service FAQ Sales Network Warranty & After-sales Service Training
Please feel free to contact us if you have any questions or find answers as below.
Q: HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY?

We will reply you within 12h in working day.


Q: ARE YOU A DIRECT MANUFACTURER OR TRADING COMPANY?

We are manufacturing & processing factory with own international trade department, we support one-stop customization services from design, production, transportation and export.


Q: WHICH APPLICATIONS DO YOUR PRODUCTS RELATE TO?

Our refrigeration units and evaporator are mainly used in fresh-keeping, refrigeration, quick-freezing storage, industrial refrigeration systems, main application areas are Medical Industry, Electrical Engineering, Fresh food storage, Cold Chain Logistics, Agricultural Machinery Industry, etc.


Q: CAN YOU DO CUSTOMIZED PRODUCTS?

Yes, we support one-stop customization services with a variety of condenser and evaporator production molds, and we have a strong technical team, which can develop and produce products according to the drawings or samples provided by the customers.


Q: DO YOU HAVE SOME STANDARD PARTS?

Yes, most of our products are standard parts within stock.

Q: HOW MANY EMPLOYEES OF YOUR COMANY? WHAT ABOUT THE TECHNICISTS?

The company has more than 200 employees, including more than 20 professional and technical personnel.


Q: HOW TO GUARANTEE THE QUALITY OF YOUR GOODS?

Our products are inspected 200% before leaving the factory. First, we will do the inspection after every process. The finished product will enter the stress test and final quality inspection. And we have our own testing lab and has a high quality inspection center to detect the performance index of refrigeration products, has import vacuum type helium leak detector for condenser and evaporator.


Q: WHAT’S THE PAYMENT TERM?

When we quote for you, we will confirm with you the way of transaction, EXW, FOB, CIF, etc. For mass production goods, you need to pay 50% deposit before producing and 50% balance before shipment. The most common way is by T/T.


Q: HOW TO DELIVER THE GOODS TO US?

Usually we will ship the goods to you by sea, because we are near Ningbo, it is very convenient and efficient to ship goods to any other countries. Of course, if your goods are very urgent, the Ningbo Airport and Shanghai Airport are also very nearby.


Q: WHERE ARE YOUR PRODUCTS MAINLY EXPORTED TO?

Our products are mainly exported to over these countries such as United States, Canada, UK, Dubai, Middle East, Southeast Asia, South America, etc.


Quick contact

VISIT US

Ganlin Industrial Park, Shengzhou City, Zhejiang Province, China

CALL US

+86 575 83660168

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zjaxzl@zjaxzl.com

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